Refund Protocol
Satisfaction Guarantee
Last updated // May 6, 2026
At PXG.STUDIO, we utilize Paddle.com as our Merchant of Record. Paddle manages all payment inquiries, order fulfillment, and refund processing.
01. 14-Day Guarantee
Initial Pro subscriptions are backed by a full 14-day money-back guarantee. If LumenForge does not meet your synthesis requirements within the first 14 days, you are eligible for a full refund.
02. Refund Logic
RenewalsGenerally non-refundable unless canceled prior to the renewal date.
EligibilityRequests must be initiated within the 14-day window.
ViolationsAccounts terminated for Terms of Service violations forfeit refund eligibility.
03. Execution Steps
01
Locate your Paddle.com receipt.
02
Use the receipt link for support.
03
Or email support@pxg.studio.
Support
support@pxg.studioSettlement
3-5 Business Days // Processing Time